1. Order Processing and Fulfillment
- Processing Time: Orders are usually processed within two business days after payment confirmation.
- Production timelines for custom hymnals and printed materials will be communicated during the consultation process.
2. Shipping Policy
- Shipping Methods and Rates: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Delivery Timeframes: Estimated delivery times are 2 to 10 business days for standard shipping and 2 to 6 business days for expedited shipping, depending on the destination.
- International Shipping: We do not ship to select international destinations except by request. Additional fees and longer delivery times apply.
3. Return and Refund Policy
- Eligibility: Returns are accepted within 7 days of delivery for items in their original condition, for defects only.
- Process: To initiate a return, contact us via our website contact form with your order details. Approved returns will receive instructions for shipping the item back.
- Refunds: Once the returned item is received and inspected, refunds will be processed to the original payment method within 5 business days.
4. Cancellation Policy
- Orders can be canceled until they are fulfilled, which can take from 2 to 24 hours.
5. Contact Information
For any questions or concerns regarding your order, please contact us through our website contact form.